General conditions

 Article 1: Definitions

1.1 Accommodation: holiday home, villa, apartment, or penthouse.
1.2 Operator: the company, institution, or organization that makes the accommodation available to the guest.
1.3 Guest: the person who enters into the accommodation agreement with the operator.
1.4 Co-guest: the additional person(s) listed on the agreement.
1.5 Third Party: any person other than the guest and/or co-guest(s).
1.6 Agreed Price: the amount payable for the use of the accommodation.
1.7 Costs: all costs incurred by the operator in connection with the rental activities.
1.8 Information: written or electronic information regarding the use of the accommodation, facilities, and rules applicable during the stay.
1.9 Disputes Committee: the Recreation Disputes Committee (Geschillencommissie Recreatie) in The Hague, Netherlands.
1.10 Cancellation: the written termination of the agreement by the guest before the commencement date of the stay.
1.11 Dispute: a complaint submitted by the guest to the operator that has not been resolved to the satisfaction of both parties.

Article 2: Content of the Agreement

2.1 The operator makes accommodation available to the guest for recreational purposes only, and not for permanent residence, of the agreed type, for the agreed period, and at the agreed price.

2.2 Prior to concluding the agreement, the operator shall provide all relevant information regarding the accommodation.

2.3 If the information provided changes materially after the agreement has been concluded, the operator shall notify the guest thereof in writing or electronically in a timely manner.

2.4 If the amended information differs substantially from the information available when the agreement was entered into, the guest shall be entitled to cancel the agreement free of charge.

2.5 The guest is required to comply with the agreement and the accompanying information and shall ensure that co-guests and visitors do the same.

Article 3: Duration and Termination of the Agreement

3.1 The agreement shall automatically terminate upon expiry of the agreed rental period without any notice being required.

Article 4: Price and Price Adjustments

4.1 The price shall be agreed based on the rates applicable at the time of booking.

4.2 If, after the agreed price has been determined, additional costs arise as a result of changes in taxes, levies, or other governmental measures directly affecting the accommodation or the guest, such costs may be passed on to the guest.

Article 5: Payment

5.1 Upon making a reservation, the guest shall pay a deposit equal to 20% of the total accommodation costs. The reservation becomes final once the deposit has been received.

5.2 The remaining balance of the accommodation costs must be paid in full no later than 14 days before the arrival date.

5.3 If a reservation is made within 14 days prior to the arrival date, the full amount shall be payable immediately upon booking.

5.4 If any payment due is not made on time, the operator shall be entitled to cancel the reservation. In such case, the cancellation terms set out in Article 6 shall apply.

5.5 All prices are stated in U.S. Dollars (USD) unless expressly stated otherwise.

5.6 Any currency conversion fees or exchange rate differences applied by banks, credit card companies, or payment service providers are outside the operator’s responsibility.

5.7 Any costs arising from chargebacks or failed collection of amounts due shall be borne by the guest.

Article 6: Cancellation

6.1 Cancellations must be submitted in writing by email. The date on which the operator receives the cancellation shall be considered the cancellation date.

6.2 If the cancellation is made more than 14 days before the arrival date, the guest shall receive a full refund of all amounts paid.

6.3 If the cancellation is made between 14 and 7 days before the arrival date, 50% of the total accommodation costs shall remain payable.

6.4 If the cancellation is made less than 7 days before the arrival date, 100% of the total accommodation costs shall remain payable.

6.5 In the event of a no-show (failure to arrive without prior cancellation), 100% of the total accommodation costs shall remain payable.

6.6 No refund shall be granted for early departure, late arrival, or failure to use the full reserved accommodation period.

6.7 Any refunds shall be processed within 14 days after the cancellation has been processed and shall be paid using the same payment method used for the original payment, unless otherwise agreed.

Article 7: Use by Third Parties

7.1 Use of the accommodation by persons other than the guest and the registered co-guests is only permitted with the operator’s prior written consent.

7.2 The guest shall remain responsible at all times for the acts and omissions of co-guests and visitors.

Article 8: Early Departure by the Guest

8.1 The guest shall remain liable for the full price of the agreed accommodation period.

Article 9: Early Termination by the Operator and Eviction

9.1 The operator may terminate the agreement with immediate effect if the guest, co-guest(s), and/or third parties fail to comply with the obligations under the agreement, house rules, or applicable laws.

9.2 The operator may also terminate the agreement if the guest or members of the guest’s party cause nuisance or disturbance to other guests, neighbors, or the operator.

9.3 In urgent situations, prior warning may be omitted.

9.4 Upon termination of the agreement, the accommodation must be vacated immediately.

9.5 The guest shall remain liable for the full agreed accommodation fee.

Article 10: Compliance with Laws and Regulations

10.1 The operator shall ensure that the accommodation complies with applicable safety and environmental requirements.

10.2 The guest, co-guests, and visitors shall comply with all safety regulations and legal requirements.

Article 11: Maintenance and Use

11.1 The operator shall ensure that the accommodation is in good condition upon arrival.

11.2 The guest shall use the accommodation and its immediate surroundings with due care during the stay.

11.3 No alterations may be made to the accommodation, furnishings, or property without the operator’s consent.

11.4 Any damage or defects must be reported to the operator without delay.

Article 12: Liability

12.1 The operator shall not be liable for loss, theft, or damage to the property of the guest, co-guests, or third parties unless such loss, theft, or damage results from intentional misconduct or gross negligence on the part of the operator.

12.2 The operator shall not be liable for damage resulting from force majeure, including extreme weather conditions, natural disasters, utility failures, or other circumstances beyond the operator’s control.

12.3 The guest shall be liable for all damage caused by the guest, co-guests, or visitors to the accommodation, furnishings, or property of the operator.

12.4 Any damage must be reported to the operator immediately.

Article 13: Dispute Resolution

13.1 The guest and the operator shall be bound by decisions of the Disputes Committee.

13.2 All disputes relating to the agreement shall be governed by Dutch law.

13.3 Only the Disputes Committee or a Dutch court shall have jurisdiction over such disputes.

13.4 In the event of a dispute concerning the formation or performance of this agreement, the dispute must be submitted in writing within twelve months after the guest has lodged the complaint with the operator.

13.5 If the operator wishes to submit a dispute to the Disputes Committee, the operator must first request the guest in writing to indicate within five weeks whether the dispute should be handled by the Disputes Committee.

13.6 Wherever these terms refer to the Disputes Committee, a dispute may also be submitted to a court of law.

13.7 If the guest has submitted the dispute to the Disputes Committee, the operator shall be bound by that choice.

13.8 The handling of disputes shall be subject to the regulations of the Recreation Disputes Committee.

Article 14: Compliance Guarantee

14.1 RECRON shall assume the obligations of a RECRON member towards the guest, imposed by a binding decision of the Disputes Committee, under the conditions set out in this article if the operator fails to comply with such binding decision within the prescribed period.

14.2 The compliance guarantee scheme shall not apply if the operator has been granted a suspension of payments, has been declared bankrupt, or has ceased business operations before the guest has fulfilled the formal requirements for submitting the dispute.

14.3 If the operator has been granted a suspension of payments or has been declared bankrupt, RECRON shall assume the operator’s obligations up to a maximum of €2,500 per dispute in accordance with the terms of the RECRON compliance guarantee.

14.4 If the operator fails to comply with a binding decision awarding compensation, RECRON shall assume the payment obligation, subject to assignment of the claim, up to a maximum amount of €5,000 per dispute.

14.5 If the operator fails to comply with a binding decision involving an order or prohibition, the guest may seek enforcement or have substitute damages determined in accordance with the applicable RECRON regulations.

14.6 If the operator submits the binding decision for review by a civil court within two months of the date of the decision, any compliance obligations of the operator and RECRON shall be suspended until the court has rendered its judgment.

14.7 To invoke the compliance guarantee, the guest must submit a written request to RECRON.